Privacy policy
ANWA Chronoderm Pvt Ltd respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain and protect personal data when you visit, communicate with or purchase through .
This Policy should be read with our Terms and Conditions and other Website policies.
1. Who Is Responsible for Your Data
ANWA Chronoderm Pvt Ltd is responsible for personal data collected through the Website and related customer-service channels, except where a third-party service provider processes data under its own independent terms.
Our registered office is at 203, Binali Complex, Opposite Torrent Power Zonal Office, Naranpura, Sola Road, Ahmedabad – 380013, Gujarat, India.
2. Personal Data We Collect
Depending on how you interact with us, we may collect:
· Identity and contact data: name, email address, mobile number, billing address and delivery address.
· Account data: login details, saved addresses, preferences and account activity.
· Order and transaction data: products ordered, order value, payment status, discounts, delivery status, returns, refunds and customer-service history.
· Payment-related data: limited transaction references received from payment providers; we do not directly store complete card details, CVV, UPI PIN or online-banking credentials.
· Device and usage data: IP address, browser, device type, operating system, pages viewed, referral source, session activity and cookie identifiers.
· Communication data: emails, contact-form submissions, WhatsApp messages, calls, reviews and other communications with us.
· Marketing data: consent status, channel preferences, campaign interaction and opt-out choices.
Please do not submit medical records, clinical photographs or sensitive health information through general Website forms unless we specifically direct you to an appropriate secure channel.
3. How We Collect Personal Data
We collect data:
· directly from you when you browse, create an account, place an order, contact us, submit a review or join a marketing list;
· automatically through cookies, pixels, logs and similar technologies; and
· from service providers involved in payments, fraud prevention, Website operation, analytics, communications and delivery.
4. How We Use Personal Data
We may use personal data to:
· create and manage your account;
· process payments, confirm orders, arrange dispatch and complete delivery;
· send transactional messages, tracking updates and service notices;
· manage cancellations, returns, replacements, refunds and complaints;
· verify transactions, prevent fraud and protect Website security;
· provide customer support and respond to enquiries;
· personalise and improve the Website, products and customer experience;
· obtain feedback, administer reviews and measure service quality;
· send promotional communications where you have consented or where otherwise permitted by law;
· maintain business, tax, accounting and regulatory records; and
· comply with legal obligations, lawful requests and regulatory requirements.
5. Consent and Lawful Processing
Where required, we process personal data with your consent. We may also process data where necessary to fulfil an order, comply with law, address fraud or security concerns, or for another use permitted under applicable law.
You may withdraw consent using the same or a comparably accessible channel through which consent was provided, or by contacting us. Withdrawal does not affect processing already lawfully completed and may prevent us from providing a service that requires the relevant data.
6. Marketing Communications
We send promotional email, SMS, WhatsApp or similar communications only in accordance with your preferences and applicable law. You may opt out at any time through the unsubscribe or opt-out option in the message, by updating available account preferences, or by contacting Support@getanwa.com.
You may still receive essential transactional messages relating to an order, payment, delivery, account security or policy update.
7. Cookies and Similar Technologies
The Website uses cookies and similar technologies to maintain sessions, remember cart contents and preferences, support checkout, analyse performance, prevent fraud and, where permitted, measure marketing effectiveness.
You can manage cookies through your browser settings and any cookie controls provided on the Website. Disabling essential cookies may prevent parts of the Website or checkout from functioning correctly.
8. How We Share Personal Data
We may share relevant personal data with:
· Shopify and Website-hosting or commerce-service providers;
· payment gateways, banks and fraud-prevention providers;
· warehouse, fulfilment, courier and logistics partners;
· customer-support, email, SMS, WhatsApp, review, analytics and marketing-service providers;
· professional advisers, auditors, insurers and service providers supporting our operations; and
· courts, regulators, law-enforcement agencies or government authorities where disclosure is legally required.
Service providers receive only the data reasonably required for their role and are expected to handle it under appropriate contractual, confidentiality and security obligations.
We do not sell or rent personal data to third parties for their independent marketing use.
9. Processing Outside India
Some technology and service providers may process or store personal data outside India. Where this occurs, we will take reasonable steps to use providers and transfer mechanisms consistent with applicable Indian data-protection law and any government restrictions in force at the relevant time.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, customer support, fraud prevention, recordkeeping, dispute resolution and compliance with tax, accounting, consumer and regulatory obligations.
When data is no longer required, we may securely delete or anonymise it, subject to technical limitations and lawful retention requirements.
11. Data Security
We use reasonable administrative, technical and organisational safeguards, including encrypted connections and reputable payment providers, to protect personal data against unauthorised access, alteration, disclosure, loss or misuse.
No internet transmission or storage system is completely secure. You are responsible for protecting your account credentials and devices.
12. Your Privacy Rights
Subject to applicable law and verification of your identity, you may have the right to:
· request information about personal data processed by us;
· request correction, completion or updating of inaccurate data;
· request erasure of data that is no longer required, subject to lawful retention duties;
· withdraw consent;
· opt out of promotional communications;
· raise a grievance about our handling of personal data; and
· nominate another person to exercise specified rights where applicable.
To submit a request, contact Support@getanwa.com. We may request information reasonably necessary to verify your identity and protect your data.
13. Children's Privacy
The Website is not directed to children under 18. We do not knowingly collect personal data from a child without the involvement of a parent or lawful guardian and any verifiable consent required by applicable law.
If you believe a child has provided personal data improperly, contact Support@getanwa.com so that we can review and take appropriate action.
14. Third-Party Websites
The Website may contain links to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for their independent handling of personal data.
15. Privacy and Data Grievance Contact
For privacy questions, rights requests or grievances, contact:
· Grievance Officer: [GRIEVANCE OFFICER NAME]
· Designation: Grievance Officer
· Company: ANWA Chronoderm Pvt Ltd
· Address: 203, Binali Complex, Opposite Torrent Power Zonal Office, Naranpura, Sola Road, Ahmedabad – 380013, Gujarat, India
· Email: Support@getanwa.com
· Phone: 9099084466
You may also write to Support@getanwa.com for questions about personal-data processing.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in law, technology, services or business operations. The revised Policy will be posted on this page with an updated Last Updated date.