Shipping policy
Order Processing
Orders are ordinarily processed within 1–2 business days after confirmation, excluding Sundays, public holidays and periods specifically identified on the Website. Processing may take longer during launches, promotional events, inventory checks or operational disruption.
You will receive an email, SMS, WhatsApp message or account update with tracking details after dispatch, depending on the contact information and communication options available.
Estimated Delivery Timelines
Delivery estimates begin after dispatch:
· Metro cities: approximately 3–5 business days.
· Other serviceable locations in India: approximately 5–8 business days.
· Remote or hard-to-reach locations: approximately 8–10 business days.
These timelines are estimates, not guaranteed delivery dates. Actual delivery depends on the destination pin code, courier coverage and circumstances beyond our reasonable control.
ANWA Chronoderm currently ships within India only. Any future international-shipping availability will be stated on this page or at checkout.
Shipping Charges
· Free prepaid shipping: on eligible orders above ₹[FREE SHIPPING THRESHOLD].
· Standard shipping fee: ₹[STANDARD SHIPPING FEE] on eligible orders below the free-shipping threshold.
· Cash-on-delivery handling fee: ₹[COD HANDLING FEE], where cash on delivery is available.
Applicable delivery and handling charges will be shown before order confirmation. Availability of cash on delivery may vary by pin code, order value, product or account history.
Order Tracking
After dispatch, use the tracking link sent to your registered contact details or the Track Order section on [WEBSITE URL], where available.
Tracking updates are supplied by the courier and may take time to refresh after dispatch or between transit scans.
Delivery Delays
Delivery may be delayed by courier constraints, weather, regional restrictions, public disruption, high-volume periods, address verification, regulatory checks or other events beyond our reasonable control.
Where a material delay becomes known to us, we will make reasonable efforts to provide an update. Contact Support@getanwa.com if tracking shows no meaningful movement for an extended period.
Damaged, Tampered or Missing Shipments
If a parcel appears visibly damaged, opened or tampered with, please refuse delivery wherever possible. If you accept it, record the parcel condition and unboxing immediately.
Report a damaged, tampered, incomplete or incorrectly delivered shipment within 48 hours of recorded delivery at Support@getanwa.com, with your order number, shipping-label photographs and supporting images or video. The request will be handled under our Return and Refund Policy.
If tracking shows the order as delivered but you have not received it, contact us promptly so that we can raise an investigation with the courier. Courier investigations and closure timelines vary by partner.
Address and Contact Accuracy
Please provide a complete delivery address, correct pin code, landmark where useful, and an active mobile number. We are not responsible for delay or failed delivery caused by incomplete or inaccurate information supplied by the customer.
Address changes can be considered only before packing and are not confirmed until accepted by our team. Once dispatched, redirection may not be possible.
Delivery Attempts
The courier may contact you or make more than one delivery attempt depending on its operating procedure. Please respond to delivery calls and ensure that someone authorised is available to receive the parcel.
A parcel returned to us after failed delivery attempts, refusal or an unserviceable address will be reviewed before any re-dispatch or refund is processed, subject to our policies and applicable law.
For shipping support, contact Support@getanwa.com or 9099084466.