Refund policy

Because skincare products are personal-care and skin-contact goods, we follow hygiene-based return controls. Please inspect the parcel promptly after delivery.

Return Eligibility

A return, replacement or refund request may be accepted where:

·    the product is received damaged, leaking or broken;

·    the wrong product or variant is delivered;

·    the product seal appears tampered with at delivery;

·    the product is received after its stated expiry date;

·    an item shown on the invoice is missing from the parcel; or

·    another verified fulfilment or manufacturing defect is established.

You must contact us within 48 hours of recorded delivery at Support@getanwa.com or 9099084466.

Please provide:

·    your order number;

·    the name, email address and mobile number used for the order;

·    a clear description of the issue;

·    clear photographs of the outer parcel, shipping label, product packaging, batch details and affected product; and

·    an unboxing video, where available, particularly for a damaged, tampered or incomplete parcel.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

·    products opened, used, altered or with a broken seal, unless the approved request relates to damage, defect, tampering or an incorrect item;

·    products without their original packaging, carton, labels, accessories or proof of purchase;

·    change-of-mind requests, including preference relating to texture, fragrance, finish or packaging;

·    products purchased through clearance or final-sale promotions where they were clearly marked non-returnable; or

·    products obtained from an unauthorised seller or platform.

Individual suitability varies. A sensitivity or compatibility concern does not automatically establish a manufacturing defect and will be reviewed case by case. Discontinue use if irritation occurs and seek appropriate professional advice where required.

How to Request a Return

1.  Contact Support@getanwa.com within 48 hours of recorded delivery and provide the required evidence.

2.  We will review the request and ordinarily respond on eligibility within 2 business days.

3.  Do not send a product back without written return authorisation and instructions from our team.

4.  For an approved return, we may arrange reverse pickup or ask you to self-ship to a designated address.

5.  Where the return is due to our verified error, a damaged product or an approved defect, ANWA Chronoderm will bear or reimburse reasonable return-shipping costs in accordance with the instructions provided.

Inspection and Approval

Returned products are inspected for order match, condition, seal status, batch details and the reported issue. A refund or replacement is approved only after the review is complete, except where we determine that physical return is unnecessary.

We may decline a request if the product does not meet the eligibility conditions, evidence is insufficient, the item has been materially used or altered, or the request is raised outside the stated window without a legally required exception.

Refunds

Once an approved returned product is received and inspected, we will initiate the refund within 7–10 business days.

·    Prepaid-order refunds are issued to the original payment method.

·    Cash-on-delivery refunds are issued by bank transfer or another mutually agreed electronic method after the customer provides the required details.

·    Original shipping charges are non-refundable unless the return results from our error, a verified defect, damage in transit or another circumstance requiring refund under applicable law.

·    Banks, card issuers, UPI providers and payment gateways may require additional time to credit the amount after initiation.

Replacements

Where requested and stock is available, we may offer a replacement of the same product instead of a refund for an approved damaged, defective, tampered, missing or incorrect-item case.

A replacement is dispatched after the request is approved and, where required, the original product is collected. If the same product is unavailable, we may offer a refund or another solution agreed with you.

Cancellations

For cancellation before packing or dispatch, refer to our separate Cancellation Policy.

For return or refund support, contact Support@getanwa.com or 9099084466.